These General Terms and Conditions include the following sections:

1.      Terms of use

2.      Delivery

3.      Registration and identification

4.      Privacy policy

5.      Cookies

6.      Forms for withdrawal and reclamation

 

Please read carefully the information below for each section. If you do not find an answer to your question here, you can contact us.

 

TERMS OF USE

Terms of Use regulate the relationships with customers. Importance have the order process, payment, contract withdrawal and reclamations. In accordance with the rules of the Consumer Protection Law on our site, you will also find the withdrawal and reclamations forms.

 

In addition, the terms of use govern the intellectual property right as well the rules for changing the general conditions. The amendment to the General Conditions is also regulated in the law and the procedure can hardly undergo any changes.

 

 

 

TERMS OF USE

REY APAREL

 

These GENERAL CONDITIONS govern the relationship between Ray Traiding EOOD, hereafter referred to as "Ray Apparel", on the one hand, and the Users of the Internet Sites and Services located on the Site (hereinafter referred to as the Users) on the other.

 

Ray Traiding EOOD is a company registered under the Commercial Code of the Republic of Bulgaria with UIC 205462774 with headquarters and address of management: Sofia 1000, 36 Bacho Kiro Str., Email: info@ray.clothing, phone: +359 887745831.

 

Please read the full terms and conditions published before using the services offered on the website (referred to as Services).With visualization of the website, every User automatically agrees to comply with the terms and conditions described below.

 

This document contains information about Ray Apparel's activities and the general terms and conditions of use of the services provided by Ray Apparel by arranging the relationship between us and each of our users.

The confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and Ray Apparel.

By accepting the General Terms and Conditions, the User agrees to have his or her personal data processed on the basis of the contract signed between him / her and Ray Apparel- name, address, telephone, e-mail.

 

DEFINITIONS

 

For the purpose of these General Terms, the following terms have to be understood as follows:

 

Website - https://www.rayapparel.com and all its subpage

 

Consumer is any person who purchase goods or services are not intended to carry out a commercial or professional activity, and any person who, as a party to a contract under this Act, acts outside their commercial or professional activities.

Account - a section of the website, formed by an email address and a password that allows the Customer to send the Order and which contains information about the Customer.

Terms and Conditions - these Terms and Conditions, which include terms of use, privacy policy, cookies, registration and delivery rules, voluntary dispute resolution, contract withdrawal and replacement forms, and any other legally relevant information that is on The website.

Personal data - information about an individual who discloses his or her physical, psychological, mental, family, economic, cultural or social identity.

Goods - movable material property, with the exception of items sold under forced execution or other measures by lawful authorities, as well as items that are abandoned or withdrawn in favor of the state and are put up for sale by state authorities. Goods are also water, gas and electricity when offered for sale, packaged in a limited volume or in a certain quantity.

A contract of sale - a contract under which the trader transfers or undertakes to transfer ownership of the goods to the consumer and the consumer pays or undertakes to pay the price for them, including contracts involving both goods and services.

Service contract - a contract other than a contract of sale under which the trader provides or undertakes to provide a service to the consumer and the consumer pays or undertakes to pay the price for the service.

Alternative Consumer Dispute Resolution - an out-of-court settlement procedure for consumer disputes that meets the requirements of this law and is implemented by an alternative consumer dispute resolution authority.

 

PROVIDED SERVICES

Art. 1. On the website Users have the ability to sign service contracts, purchase and delivery of the goods and services offered by “Ray Apparel”.

 

ORDER

Art. 2. (1) Users use the interface on the Ray Apparel website conclude contracts with Ray Apparel for the offered goods and services.

(2)   The contract for the purchase or sale of goods or services shall be considered concluded when the order is confirmed by Ray Apparel

(3)   If the goods are not available or inability to perform a service, Ray Apparel reserves the right to refuse the order

(4)   After selecting one or more goods or services offered on the Ray Apparel website, the User must add the same to his or her list of goods or services for purchase.

(5)   It is necessary for the User to provide delivery information and to choose the method and time of payment of the order price, and then to confirm the order via the interface of the website.

(6)   When order is finished, the User receives a confirmation email that his/her order has been accepted.

Art. 3. (1) "Ray Apparel" has the right to refuse to enter into a contract with an incorrect User.

"Ray Apparel" is entitled to treat a User as incorrect in the following cases:

1.      there is a non-compliance by the User of the Terms and Conditions;

2.      an incorrect, arrogant or gross attitude towards the representatives of Ray Apparel was found;

3.      System abuses have been identified by the User against Ray Apparel.

 

 

 

 

PRICES

Art. 4. (1) The prices of the goods or services offered are those indicated on the Ray Apparel website at the time of the order, except in the case of a obvious error.

(2)   The prices of the goods and services include VAT, in cases where its charging is provided.

 

Art. 5. "Ray Apparel" reserves the right to change at any time and without notice the prices of the goods and services offered on the site and such changes will not affect any orders already made.

 

Art. 6. (1) "Ray Apparel" may grant discounts for the goods and services offered on the site in accordance with the Bulgarian legislation and rules established by Ray Apparel. The rules applicable to such discounts are available at the place where the discount is shown. Discounts can be provided in a variety of forms (eg. promotions, loyalty rewards, provided individually, randomly or as a result of participation in a competition or customer survey).

(2)   Different types of discounts can not be combined when ordering and purchasing the same good / service.

 

PAYMENT

Art. 7. When the consumer returns a product or service with the right to refund the amount paid for any reason, the price to be refunded shall be reduced by the amount of the discount received on the good or service and only the amount actually paid is refundable.

 

Art. 8. The user may pay the price of the goods / services ordered by using one of the options listed on the website of his / her choice. It is possible to pay on the site via cash on delivery, bank transfer, credit or debit card and PayPal.

 

Art. 9. If the consumer chooses the courier and cash payment option, he / she has to pay the price of the ordered items together with the courier's shipping price upon receipt of the goods.

 

Art. 10. If the User chooses for a payment method - a third party payment service provider, the User may be bound by the terms and conditions and / or fees of such third party.

 

Art. 11. "Ray Apparel" is not responsible if a payment method  involving a third party payment service provider is unavailable or otherwise unavailable for reasons that can not be attributed to Ray Apparel's fault.

 

REFUSAL OF CONTRACT AND REPLACEMENT

 

Art. 12. The consumer has the right to withdraw from the contract without giving any reason without due compensation or penalty within 14 days from the date of acceptance of the goods by the User or by a third party and in the case of a service contract -from the conclusion of the service contract.

 

Art. 13. In order to exercise this right under this clause, the User must clearly notify Ray Apparel of his decision to withdraw from the contract by identifying the goods / services he wishes to return by providing all the details of the order and delivery made , including, but not limited to: the content and value of the order, the details of the person who made the order, the details of the person who accepted the delivery and the date of delivery.

 

Art. 14. "Ray Apparel" has a form of exercising the right of withdrawal from the contract.

 

Art. 15. To exercise the right of withdrawal, Ray Aparel offers the consumer the option to fill in and electronically send through the website the standard withdrawal form or other unambiguous application. In these cases, Ray Apparel immediately sends the user confirmation of receipt of the refusal on a durable medium.

 

Art. 16. The user is obliged to return the goods at his own expense, together with the receipt and the invoice, if any, by handing them over to Ray Apparell or to a person authorized by them within 14 days from the date on which the User exercised its right of withdrawal.

 

Art. 17. All products must be returned in original packaging, free from any traces of use or disturbance of the commercial appearance.

 

Art. 18. "Ray Apparel" have the right to defer the reimbursement of the payments until the goods are returned or until proof that the goods have been returned back, whichever is the earlier.

 

Art. 19. In the case that the Costumer fails to comply with his/her obligation to return the goods, without notifying Ray Apparel for the delay and without providing a valid reason for doing so, he/she is deemed to have refused his/her statement of withdrawal.

 

Art. 20. If, in connection with performance of the contract, "Ray Apparel" has incurred costs and the User renounces the contract, Ray Apparel has the right to withhold the relevant amount of the costs or to claim their payment.

 

Art. 21. The customer is not entitled to withdraw from the contract if the subject of the contract is:

1.      for the provision of services whereby the service has been provided in full and its execution has begun with the express prior consent of the consumer and confirmation by the consumer that he knows that he will lose his right of withdrawal once the contract has been fully executed by the trader;

 

2.      for the delivery of goods made to the consumer or according to his individual requirements;

 

Art. 22. "Ray Apparel" refunds to the User the price paid for the returned goods.

 

WARRANTIES AND RECLAMATION CLAIMS

 

Art. 23. The consumer is entitled to claim for any non-conformity of the good or service with the agreed / ordered when inconsistencies with the sales contract have been found after the delivery.

 

Art. 24. "Ray Aparel" is not responsible for the natural wear and tear of the goods.

 

Art. 25. Any non-conformity of the consumer goods with the contract of sale, which occurs within 6 months of the delivery of the good, shall be deemed to have existed at the time of delivery, unless it is shown that the lack of conformity is due to the nature of the commodity or the nature of the non-compliance.

 

Art. 26. The consumer can not dispute the conformity of the consumer goods with the contract of sale when, at the time of the conclusion of the contract, he knew or could not have been unaware of the non-compliance.

 

Art. 27. The consumer is entitled to claim for goods or services regardless of whether the manufacturer or merchant has provided a commercial guarantee of the good or service.

 

Art. 28. When the satisfaction of the claim is made by exchanging the goods with another one, corresponding to the agreed, "Ray Apparel" will retain the original warranty terms for the consumer.

 

Art. 29. When claiming the reclamation, the consumer may claim reimbursement of the amount paid, replacement of the goods with another, corresponding to the agreed or discount on the price.

 

Art. 30. The claim shall be made orally to the telephone provided by Ray Apparel, either in writing or by e-mail, by post or by the address of the company. "Ray Apparel" offers on its website access to a reclamation form.

 

Art. 31. When a claim is made, the user indicate the subject matter of the claim, the preferred way of satisfaction the claim, or the amount claimed, and the address, telephone and contact email.

 

Art. 32. When making a reclamation, the consumer must also attach the documents on which the claim is based, videlicet:

1.      receipt or invoice;

2.      protocols, acts or other documents establishing the non-conformity of the goods or the service with the agreed;

3.      other documents proving the claim on grounds and size.

 

Art. 33. Reclamation of consumer goods may be made within two years of delivery of the goods, but no later than two months after the discovery of the nonconformity has been established. Service charges may be claimed within 14 days of discovery of the service's non-compliance with the agreed service.

 

Art. 34. The time limit shall run for as long as is necessary to reach an agreement between the seller and the consumer to resolve the dispute.

 

Art. 35. If "Ray Apparel" has provided a commercial guarantee for the good and the term of the guarantee is longer than the time limits for submitting the claim under para. 1, the claim may be claimed until the expiry of the commercial guarantee.

 

Art. 36. Claiming a reclamation is not an obstacle to bringing an action.

 

Art. 37. "Ray Apparel" maintains a register of complaints. A document is sent to the User at the specified email, indicating the number of the claim from the register and the type of the goods.

 

Art. 38. When "Ray Apparel" approve the claim, issue an act for the duplicate and provides one copy to the User.

 

Art. 39. (1) "Ray Apparel", shall, in the case of a lawful claim, bring the goods into conformity with the sales contract within one month from the lodging of the claim by the User.

(2) If the goods have not been repaired after the expiration of the term under the preceding paragraph, the consumer is entitled to cancel the contract and to be reimbursed the amount paid or to demand reduction of the consumer goods price according to art. 114 of the CPA.

 

Art. 40. The bringing of consumer goods in accordance with the sales contract is free of charge for the User. He does not owe any cost to dispose of consumer goods or materials and labor related to the repair, and does not suffer any significant inconvenience.

 

Art. 41. In the case of non-compliance of consumer goods with the sales contract and when the consumer is not satisfied with the resolution of the claim, he has the right to choose between one of the following options:

1. cancellation of the contract and reimbursement of the amount paid by him / her;

2. reduce the price.

 

Art. 42. The consumer can not claim reimbursement of the amount paid or to reduce the price of the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month of the consumer's claim.

 

Art. 43. The trader is required to comply with a claim for termination of the contract and to recover the amount paid by the consumer when after having satisfied three complaints to the consumer by repairing the same product within the term of the guarantee there is a subsequent occurrence of non-conformity of the goods with the contract of sale.

 

Art. 44. The consumer can not claim termination of the contract if the nonconformity of the consumer goods with the contract is insignificant.

 

INTELLECTUAL PROPERTY

Art. 45. Intellectual property rights in all materials and resources on the Ray Apparel website (including the available databases) are protected by the Copyright and Related Rights Act and belong to Ray Apparel or the corresponding a person who has reassigned the right to use Ray Aparel and can not be used in violation of applicable law.

 

Art. 46. When copying or reproducing non-admissible information and any other violation of intellectual property rights on Ray Aparel's resources, Ray Aparel has the right to claim damages for the direct and indirect damages suffered in full.

 

Art. 47. Except as expressly agreed, the User may not reproduce, alter, delete, publish, distribute and otherwise disclose the information resources posted on the Ray Apparel website.

 

Art. 48. Ray Apparel undertakes to exercise due care to enable the User to have normal access to the services provided.

 

Art. 49. "Ray Apparel" reserves the right to discontinue access to the services provided. "Ray Apparel" is entitled, but not an obligation, at its own discretion to delete information resources and materials posted on its site.

 

TERMINATION AND DEPARTURE OF THE CONTRACT

Art. 50. "Ray Apparel" is entitled, at its sole discretion, without giving notice to unilaterally terminate the contract if it finds that the services provided are used in violation of the present general conditions, the legislation in the Republic of Bulgaria and the generally accepted moral norms.

 

Art. 51. Except as provided in these General Terms, the agreement between the parties shall also terminate upon termination of the activity of Ray Apparel or termination of maintenance of its website.

 

Art. 52. Except as outlined above, either party may terminate this Agreement by giving one week's notice to the other party in the event of failure to perform the obligations under the contract.

 

Art. 53. The written form of the contract is deemed to be respected by sending an e-mail message, pressing an electronic button on a content page to be filled in or selected by the User or a check box on the website, etc. . similar, insofar as the statement is recorded technically in a way that enables it to be reproduced.

SAFEGUARD CLAUSE

 

Art. 54. The parties declare that if any of the clauses of these Terms and Conditions prove to be invalid, this will not invalidate the entire contract or any of its parts. The invalid clause will be replaced by the mandatory rules of the law or established practice.

 

AMENDMENT TO THE GENERAL CONDITIONS

Art. 55. Ray Apparel undertakes to notify Users of any amendment to these General Terms and Conditions within 7 days of the occurrence of this circumstance at the specified by the User email address.

 

Art. 56. When disagreeing with the General Terms and Conditions, the User has the right to withdraw from the contract without giving any reason and without indemnity or indemnity. In order to exercise this right, the User must notify Ray Apparel within one month of receipt of the notice under the previous article.

 

Art. 57. In the event that the User does not exercise his right to withdraw from the contract in accordance with the terms and conditions set forth in these General Terms, the User shall be deemed to have accepted the amendment without objection.

 

APPLICABLE LAW

Art. 58. The provisions of the current legislation of the Republic of Bulgaria shall apply to all issues not covered by these General Terms.

 

DELIVERY

 

The delivery of ordered goods shall be effected by courier to a designated office or delivery address on the territory of the EU. The delivery is at the expense of the User, unless the contrary is expressly indicated on the Site.

For orders over 100 euro, the delivery is at the expense of "Ray Apparel".

Before sending the ordered goods, Ray Apparel has the right to contact the User at the phone he has specified to specify details of the order and / or delivery.

"Ray Apparel" is not responsible for non-performance of the order in cases where the User has indicated incorrect, incomplete and / or inaccurate personal data, including when he has indicated an incomplete, incorrect or fictitious address or telephone.

 

Deliveries are made within the deadlines described under each delivery option in the order interface. Under extraordinary circumstances, Ray Apparel reserves the right to extend the delivery period by promptly informing the User thereof.

 

Delivery is usually within 4 days. For items that have an additional request for work-stitching, delivery is made within 30 calendar days of confirmation of the order by a consultant to Ray Apparel via email or telephone.

 

The user is obliged to review the goods at the moment of delivery and to notify immediately if there are any inconsistencies, shortcomings and failures. If the User does not do so, it is assumed that the delivery was accepted without objection.

In the case of international supplies, the rules for delivery and receipt of consignments to the relevant national postal service as well as the relevant national legislation of the country of destination of the goods are applicable.

"Ray Apзarel" reserves the right to change the available delivery and payment methods and / or the terms and conditions at any time by publishing the available delivery and payment methods on the website without any other notice.

 

REGISTRATION AND IDENTIFICATION

 

"Ray Apparel" identifies Users of the site by storing log files on the Site's server.

"Ray Apparel" has the right to collect and use information about the Users on the grounds and for the purposes of the performance of the contract concluded in general terms with the User. The information by which the person can be identified may include name, address, telephone, email and any other information that the person provides voluntarily upon registration. The information includes any other information that the User enters, uses or renders upon use of the Services provided by Ray Apparel.

Only people over the age of 16 can register on the site. At check-in, the person marks a check-box indicating that he / she is 16 years old.

"Ray Apparel" takes due care and is responsible for protecting the User's information that has become known to User regarding the registration, except in cases of force majeure, accidental occurrence or malicious actions of third parties.

In the registration form filled in by the User upon registration, "Ray Apparel" indicates the mandatory or voluntary nature of the provision of the data and the consequences of the refusal to provide it.

"Ray Apparel" may disclose personal data to third parties only in the cases provided by the law and in the circumstances provided for by the law or with the express consent of the Users.

The user can register by filling in the relevant online registration form, available on-line on the website of Ray Aparel, to agree to the terms and conditions.

By pressing the virtual button with the text "Registration" or other analogous text having the power of a written confirmation of the General Terms and Conditions, the User makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, stating that he is familiar with the General Terms, accepts and undertakes to observe them.

Ray Apparel can store in the log files on his server the IP address of the User as well as any other information necessary to identify and reproduce his electronic statement to accept the General Terms and Conditions in the event of a legal dispute. The text of the Terms and Conditions is available on the Internet at "Ray Apparel" website in a way that allows it to be stored and reproduced.

When completing the application for registration, the user is required to provide full and accurate data on identity (for individuals), legal status (for legal entities) and other data required by the electronic form of Ray Apparel, and to update them in 7 (seven) days from their change. The user declares that he agrees to provide the required personal data, ensuring that the data he provides during the registration process is true, complete and accurate, and will update them in a timely manner if changed by the latter. In the event of false data being provided, Ray Apparel has the right to terminate or suspend without a delay the provision of services and the maintenance of the User's registration.

Upon registration, the user receives a unique username, which may also be the email specified by the User, and a password to access services available through the Ray Apparel website.

The username with which the User registers does not give him any rights other than those expressly stated in these Terms and Conditions.

The registrant, in his / her capacity as a representative of a legal person, is obliged to enter his / her full name and address, respectively the name of the legal entity it represents.

The user is required to take all care and to take the necessary measures that are reasonably practicable in order to protect his / her password and not to disclose his / her password to third parties and to immediately notify Ray Apparel in case of unauthorized access, as well as in probability and suspicion of such. He / she bears the responsibility and risk of protecting his / her password, as well as all actions performed by him / her or by a third person using his / her password.

DISPUTES

 

Users can use the European Dispute Resolution Online Platform (ODR) available at :http://ec.europa.eu/odr/ - a single access portal allowing EU users and traders to settle disputes between themselves.

 

Alternative dispute resolution (ADR) between consumers and traders is an out-of-court conciliation procedure on a voluntary basis.

The general conciliation commissions help to reach an agreement between consumers and traders in disputes concerning contracts for the sale of goods and the provision of services.

The Consolidated List of Recognized ADR Authorities of the Member States of the European Union can be found at :https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show

 

Cookie Policy

 

Using cookies

Cookies are short text files or small bundles of information stored on the Internet browser of your terminal device (PC, tablet, laptop or cell phone) when you visit different websites and pages on the Internet. The main purpose of cookies is to make the user recognizable when he returns back to the Web site. Some cookies also have a more specific application, such as storing user behavior on the site and making it easier for the user to use the Website. More information on how cookies work can be found on Internet.

 

How are cookies used on this Website?

We use cookies on this Website primarily for the purpose of facilitating the usability of the site, improving its work, and storing information about user behavior. No personal data is stored in this process, ie. through the cookies of the site we can not identify you as a person, so the collection of this information does not apply to the Privacy Act. Collected information from cookies is typically used in a generic way to analyze the user's behavior on the Website, which allows us to improve the functionality of the site, the user paths, and the content we use.

 

What cookies are used on this Website?

Session "cookies"

This type of cookies makes it easier for you to use the site, and they store information temporarily only within the session of your browser. Typically, the information that is stored through them is what goods or services you have added to your shopping cart, which pages of the site you have visited, and how you have accessed some information. These cookies do not collect information from your terminal and are automatically deleted when you leave the Website or end your session on your browser.

Permanent cookies

They enable us to store specific browsing information, such as analyzing site visits, how you've reached the Website, what pages you've reviewed, what options you've chosen, and where you've been targeting through this Website. Tracking this information enables us to make improvements to the Website, including bug fixes and content expansion. The shelf life of this type of cookie varies according to its intended purpose.

Third Party Cookies

Our site has links to other sites or embedded content from other sites, such as Facebook, YouTube, Twitter, Google+, LinkedIn, partner websites. It is possible that when visiting these sites or opening content from them, they will be stored on your terminal cookies from these websites. These cookies are defined as third-party cookies, and we have no control over the generation and management of these cookies. This is why we encourage you to search for information about them and how to manage the third-party websites.

How can I manage the use of cookies from this Website?

All browsers allow you to manage cookies from a specially designed folder on your browser. You can block the receipt of cookies, delete all or part of them, or set your cookie preference settings before initiating a visit to our site. Keep in mind that deleting or blocking cookies may adversely affect the functionality of our Website and, hence, your user experience.

 

Disable or block cookies

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